Protecting your personal information is our top priority at Pikeluck. This page explains clearly — what data we collect, why we collect it, how we use it, and what rights you have.
Every login, transaction, and piece of personal data on Pikeluck is protected with 256-bit SSL encryption — the same level of security used by banks.
Your name, number, or financial details are never sold to any third party — not ever, not for any reason.
From your account settings, you can view, correct, or request deletion of your data — full control is in your hands.
All personal data is stored in encrypted databases. Security is maintained through regular audits and penetration testing.
Our Anti-Money Laundering policy and KYC verification protect your account from unauthorized access.
If you no longer wish to receive promotional emails or SMS, you can opt out at any time from your account settings.
Various types of information are collected when you open an account and use Pikeluck's services. This data can be broken down into three categories:
a) What you provide directly:
b) Automatically collected data:
c) What comes from third parties:
Please Note: Pikeluck never asks for unnecessary information. We only collect what is needed to keep the service running, ensure security, and meet legal obligations.
Pikeluck uses the data it collects only for specific purposes. The table below clearly outlines what each piece of data is used for:
Pikeluck will never use your data for any purpose outside this list. If a new purpose arises, you will be informed in advance and your consent will be obtained where required.
Pikeluck uses multiple layers of technical security to protect user data. These are not just measures on paper — each one is regularly tested to ensure it is working in practice.
Keep in mind, though — no system on the internet is 100% impenetrable. Your own vigilance matters too: never share your password, avoid clicking suspicious links, and always log out after using an unfamiliar device.
Pikeluck's website and app use cookies. Cookies are small files stored on your browser or device that help the platform recognise you. We use two types of cookies:
To disable optional cookies, adjust your browser settings or use the cookie banner that appears when you first visit the site. Please note that disabling essential cookies may affect the platform's functionality.
Pikeluck does not use cross-site tracking cookies — meaning we do not track your activity on other websites.
Pikeluck does not retain data longer than necessary. However, certain information must be kept for a defined period to meet legal requirements:
Once the designated retention period ends, data is automatically deleted or anonymised. You may request deletion of your data at any time — however, data subject to legal obligations may not be removable before the specified retention period expires.
Pikeluck users have several important rights regarding their personal data. To exercise any of these rights, email us at support@pikeluck.click — we typically respond within 30 days.
To see what information Pikeluck holds about you, submit a request from your account settings or via email. A complete data report will be sent to you within one month.
If you notice any incorrect or outdated information, update it yourself in your account profile or let our support team know. Changes to your name or date of birth may require a KYC re-verification.
If you close your account, you may request that your data be deleted. However, financial records must be retained for a specified period as required under AML regulations.
If you dispute the accuracy of your data or deletion is not possible, you may request that processing be temporarily suspended.
You can request a machine-readable copy of your data (in JSON or CSV format) — whether to transfer it to another platform or simply keep it for your own records.
If you do not wish to receive promotional emails or SMS, go to your account settings and turn off "Marketing Communications". Transaction-related messages cannot be disabled.
Pikeluck is strictly prohibited for users under the age of 18. We do not knowingly collect data from minors. Date of birth is verified at registration, and age is re-confirmed during KYC.
If a minor has created an account by any means and this is reported to us, that account will be immediately closed, all stored data will be deleted, and the associated transactions will be reviewed.
If a parent or guardian suspects their child is using Pikeluck, please contact us immediately at privacy@pikeluck.click or via live chat. We will act promptly.
Pikeluck's marketing content is never directed at minors. All our advertisements carry an 18+ warning and do not feature cartoons or child-friendly imagery.
Pikeluck may update this privacy policy from time to time — when new services are added, laws change, or for technical reasons. When changes occur:
If you do not wish to accept the new policy, you will have the option to close your account and request deletion of your data.
For any questions, rights requests, or complaints regarding this Privacy Policy:
A confirmation will be sent within 7 business days of receiving a complaint. Complex matters may take up to 30 days to resolve. If you are not satisfied with Pikeluck's decision, you have the right to lodge a complaint with an independent third-party data protection authority.
Last Updated — January 1, 2026: This Privacy Policy was last updated on 1 January 2026. Members will be given 14 days' notice before any changes take effect.
It is natural to have reservations about sharing personal information on online platforms — especially those involving financial transactions. Questions like: where is my mobile number going, and how long will my NID photo be kept? These are valid concerns.
Pikeluck believes transparency is the best policy. On this page, we've set aside complex legal language and laid everything out as clearly as possible. What data we hold, why we hold it, and who we share it with — every question has an answer here.
KYC is one of our most frequently asked about topics — many users feel hesitant about submitting a photo of their NID, and that is completely understandable. But KYC is there to protect you. Consider this: if someone got hold of your mobile number and tried to withdraw funds from your account, KYC would block that withdrawal because their NID would not match yours. Once KYC is completed, you will not need to do it again, and submitted documents are deleted after the designated retention period.
Another question we often get is — does Pikeluck monitor my betting behaviour? Yes, it does — but for a different reason. To promote responsible gaming, Pikeluck automatically monitors whether someone is placing bets at an unusual rate or suddenly spending excessive time on the platform. This is not for advertising purposes — it is for your protection.
It is also worth clarifying how data is shared with game provider partners. Companies like Pragmatic Play or Evolution Gaming work with Pikeluck — however, they only receive an anonymised user ID. Your name, phone number, or ID document details are never passed on to them. This is written into our contracts with all partners.
Good news for anyone tired of promotional messages — opting out on Pikeluck is simple. Head to Account Settings, go to "Notification Preferences," and turn off promotional emails and SMS separately. Transaction-related messages (such as withdrawal confirmations) cannot be disabled, as they are essential for your account security.
One final point — Pikeluck's Privacy Policy is not just about meeting legal obligations. We genuinely believe you should have control over your own data. What is written on this page is what we actually practise, and every year an independent auditor verifies that.